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Log in with a recovery code
Use one unused recovery code when your authenticator is unavailable.
A recovery code provides emergency access after a successful email and password check. Each code works only once; use it only when the authenticator is unavailable.
Step by step
- 1First enter your email address and password on the ordinary login screen.
- 2On the code screen, choose Use a recovery code.
- 3Take one unused code from secure storage and enter it in full.
- 4Choose Log in and remove the used code from your own copy.
- 5After access, review your authenticator and generate new recovery codes when the remaining set is uncertain or was exposed.
What is on the screen?
- Single-use recovery code
- Return to authenticator code
What happens next?
A valid recovery code completes only the login you just started with email and password. The code cannot be used again afterwards.
Common situations
I see an errorRead the message by the field, correct the value and try again. Other details remain where possible.
I cannot continueCheck that all required fields are complete. If a link no longer works, request a new one.
Continue reading
Log in with an authenticator code
Complete login using the current six-digit code from the linked app.
Read guidance →View and regenerate recovery codes
Store single-use emergency codes safely and replace the whole set when it may be known.
Read guidance →Security
Change your password and manage two-factor authentication and recovery codes in one place.
Read guidance →