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View and regenerate recovery codes
Store single-use emergency codes safely and replace the whole set when it may be known.
Recovery codes prevent loss of your authenticator from immediately locking you out. Because each code can replace the second login factor, protect them as carefully as a password.
Step by step
- 1Open Security and choose View recovery codes. Confirm your password first when required.
- 2Copy or record every code and store them encrypted or in a safe physical place outside Boekhouden.
- 3Do not share codes or keep them in ordinary email or on the same device as the authenticator.
- 4Mark a code as used after signing in with it.
- 5Choose Generate new recovery codes as soon as the set may have been viewed, copied or become incomplete.
What is on the screen?
- List of single-use codes
- Generate new recovery codes
- Back to security
What happens next?
A new set immediately invalidates every old code, including those never used. Recovery codes are available only while two-factor authentication is active.
Common situations
I see an errorRead the message by the field, correct the value and try again. Other details remain where possible.
I cannot continueCheck that all required fields are complete. If a link no longer works, request a new one.
Continue reading
Log in with a recovery code
Use one unused recovery code when your authenticator is unavailable.
Read guidance →Set up two-factor authentication
Link an authenticator app, confirm the first code and store recovery codes.
Read guidance →Disable two-factor authentication
Remove the additional login protection only after password confirmation and an explicit choice.
Read guidance →