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Forgot password
Request a reset link without revealing whether an account exists for the address.
Use Forgot password when you no longer know the password. Known and unknown addresses receive the same visible response so others cannot discover which accounts exist.
Step by step
- 1Open Log in and choose Forgot password.
- 2Enter the account’s active email address. During a pending email change, the old active address still applies.
- 3Choose Send reset link and check the inbox and spam folder.
- 4Open the reset link within sixty minutes.
- 5If nothing arrives, check the spelling and wait for any sending limit before requesting again.
What is on the screen?
- Active email address
- Reset link with expiry
What happens next?
If the address belongs to an account, a reset email is sent, including when a new account has not yet verified its email. The visible page response does not reveal whether an address is known.
Common situations
I see an errorRead the message by the field, correct the value and try again. Other details remain where possible.
I cannot continueCheck that all required fields are complete. If a link no longer works, request a new one.
Continue reading
Reset password
Use a valid reset link to choose a new passphrase of at least twelve characters.
Read guidance →Log in
Open your account using its active email address, password and any second step.
Read guidance →Verify your email address
Confirm that you can access the address for your new account and request another email if needed.
Read guidance →